So lo and behold, on the flight back... my seat had indeed been reserved. Wonder if the lady on the flight outwards was lying, or perhaps someone simply disregarded the request and moved me because she felt like it, notwithstanding the fact that I was a Silver member? Not only that, but the flight wasn't full, though the aisles were...
At least this time there were seats available at the front of the aircraft and I managed to secure one with the help of the purser.
But this time I noticed something that I had forgotten about on past trips - when it came time to serve food and drinks, they started from the back of the section, not the front!
Now any good airline knows that its most frequent flyers, usually businesspeople, prefer to stay in the front of the aircraft. Even KLM, not exactly my favorite airline, knows that - so it occurs to me that the airline should begin to serve food from the *front* of the section, not the back... fortunately as they got 2/3rds of the way towards me, the purser came out with a smile on her face and asked what I wanted to eat. She even managed to find me a Pepsi Max that the stewardess couldn't find when she was serving drinks.
The food was not that great either - a far cry from the days when they actually served good food. But at least the staff for the most part were friendly, especially the purser.
Another strange thing - for the last three months that I've been flying, they've been showing the same damn entertainment in economy class, no matter what destination. Does it not occur to them that people might be flying frequently with them and could be interested in seeing something different?
Now in this case it wasn't the fault of the onboard staff - clearly upper management has dictated the policy of serving meals, as well as showing the same video until the tape breaks. It's almost as if this was part of a massive cost-cutting exercise, despite the fact that they charge more than most airlines, and staff costs are probably quite a bit lower.
What is wrong with you, TG?
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